Our electricity supplier sent us an email with the nondescript title of ‘Energy Market Pricing Review’ in which they jacked up our supply charge by 13% and usage rates by 53-72%
I went on the Aust Gov energy comparison website (energymadeeasy.gov.au), entered a few details, went to the lowest priced option, followed the link to their website, and signed up, all within 15 minutes
I’m not saying which retailer because this is not an ad, and it will be different everywhere
The new plan will save $18 per month just in the supply charge, and has cheaper usage rates!
If your energy company is taking the piss too, tell them to get fucked. If they call to ‘Ask what they can do to keep you’ or ‘Find out how they can do better’ just hang up. They have no decency, and nothing they say should sway you to give your money to companies that treat you like garbage
Don’t hang up when they ask what they can do better. Don’t stay with them either. Give them an honest, respectful, but blistering critique explaining why you are leaving and why you will never be back. Be polite, which means they have to keep you on the line. Your discreet example won’t make a blind bit of difference. However, all of these calls are recorded and the larger the sample they get, and the more the call centre staff talk about it, the more likely they are to listen to the feedback.
Source: I review this shit and present it to various management teams for a major Australian company