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Joined 7 months ago
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Cake day: March 7th, 2025

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  • Sounds like a management problem. Have these issues been brought to them/have they done anything about it? ITIL is a good foundation to follow for how things should work. Define a service catalog, SLAs, escalation process, etc… in that escalation, at a certain point management should be made aware. If they are and do nothing, you need to look for another position, and if you can’t, find a way to deal with a broken system. If someone sends a ticket back to me after I have written clear documentation, I reply with the document asking what part they didn’t understand. No one likes getting throw under the bus, or doing the throwing, but if the system is broken, I start copying additional people on those kickback emails. CYA, always.










  • Started at 3. Now 48. Contacts since 13. Prescription varies, but somewhere around -7.0 to -8.0 in each eye. Contacts give more natural vision, but took a bit to get used to. I have been able to touch my eye without blinking for 20+ years. Doc is now telling me to add reading glasses to my contacts. Contacts will reduce the headaches, but will take some time to get used to. Good luck!