

If this is the thread you are referring to, this is far from “vitreol” or being “combatative”. You said it yourself, there are two others users testing and were able to reproduce your issue. And the person who was unable to reproduce your issue is still being helpful, because we confirm that their specific setup (powerful server + ubuntu snap) doesn’t encounter this issue. Of course they are not going to offer any further troubleshooting advice, what can they do? They aren’t encountering the issue so they can’t really help you in the hands on way the other commenters are. So instead they pointed you to some other places you could ask for further troubleshooting. “I can’t help you” is very, very different than “fuck off!”.
Look, I get it. You’re tired, and probably frustrated. Just take a break or something. It’s clear that making this post didn’t advance your goal of troubleshooting this issue.
Now, let me take a crack at it. Nextcloud is one of like 3 software that I know off, off the top of my head that can encounter performance issues when it is deployed in a manner that doesn’t include an in memory cache of some sort. It looks like you were trying to install redis here, although I don’t know how far you got, or if this was even the same nextcloud setup?
But many people frequently encounter performance issues with the manual install, that they don’t encounter with “distributions” of Nextcloud that include Redis or other performance optimizations like the docker-AIO installl… or the Snap version that the person who wasn’t encountering the issue used. So yes. Knowing that someone doesn’t encounter an issue is useful information to me.
Can you confirm what deployment method your hosting provider is using for nextcloud? Both here and in the original thread, that would isolate a lot of variables, and it would allow people to give you more precise advice on debugging the service, since debugging a docker or snap version will be different from debugging a raw LAMP stack install. Right now, we are essentially flying blind, so it’s no wonder that no progress has been made.
have you considered contacting hosting support?
Of course not. I came to the available discussion forum to investigate a situation which may or may not be a flaw, and is clearly not a hosting company’s responsibility. Besides the fact that they would likely tell me exactly that if I get a response at all, I always explore all other avenues before opening tickets and GitHub issues.
Lmao. You pay them for a service of seamless nextcloud, and that includes support. But to be blunt, we can’t really help you if we don’t know what the hosting provider is doing.
If this is a performance optimization problem, you may not have the privileges on the server you would need to finetune nextcloud in order to fix this.
If this is a bug, you can’t really see granular logs from the nextcloud host, same thing.
Idk what to tell you. You are trying to manage managed nextcloud like it is selfhosted nextcloud and you are getting frustrated when people tell you that you might not have the under the hood access needed to fix what you want to fix.
























Proxmox is based on debian, with it’s own virtualization packages and system services that do something very similar to what libvirt does.
Libvirr + virt manager also uses qemu kvm as it’s underlying virtual machine software, meaning performance will be identical.
Although perhaps there will be a tiny difference due to libvirt’s use of the more performant spice for graphics vs proxmox’s novnc but it doesn’t really matter.
The true minimal setup is to just use qemu kvm directly, but the virtual machine performance will be the same as libvirt, in exchange for a very small reduction in overhead.